Privacy Policy

1. Introduction

Mellow Coastlines ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mellow-coastlines.com or use our services.

2. Information We Collect

Personal Information

We may collect the following personal information when you:

• Fill out contact forms or enquiry forms
• Subscribe to our newsletter
• Register for training programmes
• Communicate with us directly

This information may include:

• Name and contact details (email, phone, address)
• Company or organisation information
• Professional background and training needs
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Deliver our training programmes and services
• Send newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist in our operations (under strict confidentiality agreements)
• When required by law or to protect our rights
• In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyse website usage and performance
• Personalise your experience
• Provide relevant marketing content

You can manage your cookie preferences through our cookie banner or your browser settings.

7. Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Privacy Commissioner

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When information is no longer needed, we securely delete or anonymise it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with this policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: